Birmingham City Council cuts costs without cutting corners

Birmingham City Council’s corporate communications team decided to use technology to fi nd time and cost savings. As a result they have created a robust, automated process using Panacea Software, which has allowed them to:

• Create an effi cient workfl ow

• Allow their colleagues to self-serve

• Cut the cost of their services

• Gain control and management information.

We have been using Panacea for 18 months, and it has allowed us to better manage the very busy workload of a team of 12 people. We have also been able to reduce the amount of management and administration time associated with staff capacity, internal and external charging and financial monitoring. When we introduced Panacea, the support team were on hand to help us understand the new system, refine our existing work processes and integrate the system into how we work.
— Ben Murphy, Corporate Communications, Birmingham City Council