Complaints

Panacea is committed to providing exemplary customer service to all subscribers. Please use this form to provide us with as much information as possible, so we can help you.
 
If your complaint is related to Panacea Software, please refer to our Software Maintenance Policy and our Standard Terms of Use in the first instance. We endeavour to respond to your complaint within the agreed service level requirements.
 
If your complaint is related to our services or if you have any other issue, please be assured that one of our staff will respond to you within 24 hours, and discuss the best possible way for investigation and resolution.

How to make a Complaint:

Please fill in the attached Complaint Form stating the nature of your complaint, severity of impact and names of Panacea staff involved, and send it to us via:
 
Email:    info@panacea-software.com
        OR
 Post:
       Panacea Applications Limited
       The Old School
       Exton Street
       SE1 8UE
        OR
 
Our website:    Contact Us page