London Borough of Hammersmith and Fulham

Hammersmith & Fulham shares services, halves expenditure and generates income

In 2013, the London Borough of Hammersmith & Fulham’s communications department established new, streamlined ways of working with a clear focus on efficiency and high-quality service delivery. Having led the procurement of a shared print contract for London councils, they formed a new joint design team with the neighbouring borough of Kensington & Chelsea.

The communications department implemented Panacea Software to create an efficient and flexible workflow which is shared by the new design team, the council’s marketing team and in-house print unit.

In addition to these design services provided to RBKC, the communications department generated £255K of income in 2014-15 through sales of printing and other services to local businesses and partnership organisations.

Three years on and the department continues to deliver savings, revenue andoutstanding services:

Creativity

99%

Good and Excellent performance ratings for financial year ending 2017

Account Management

99%

Print Quality 97%

Through careful strategy, the department reduced the council’s expenditure on marketing and related services by 50% in 2014-15 while delivering a consistently high quality of service.

Using Panacea we have improved the quality and auditing of our marketing management information. We have created a single, shared process across two boroughs to streamline disparate systems and create efficiencies. We complete jobs much faster and deal with customer enquiries more efficiently because we have a central database and a single process for all jobs. In this way our marketing, design and print services operate as an efficient business, and we are able to provide a valuable service to our own council and our clients.

Panacea is very good value for money. Without Panacea we’d need at least one other person to do the business processing and manage the administration that Panacea does for us. The time it save us in terms of turning jobs around is also a considerable cost saving.

— Louise Raisey, Head of Communications, London Borough of Hammersmith and Fulham

With the specialist expertise in our team we provide a comprehensive communications and publishing service to our colleagues, partners and commercial clients. Panacea Software allows us to work collaboratively and efficiently; and with real-time data at our finger tips we’re able to make informed strategic decisions quickly and provide a flexible, competitive and truly valuable service.

— Geoff Cowart, Head of Corporate Communications, London Borough of Hammersmith and Fulham

We provide high quality, affordable print for our council, neighbouring authorities and local businesses. Panacea Software helps us to deliver an excellent service. With it, we work seamlessly with the rest of the communications team and manage our in-house and out-sourced print efficiently from request through to delivery and charging.

— Peter Kiberd, Print Manager, London Borough of Hammersmith and Fulham