Hammersmith & Fulham shares services, halves expenditure and generates income
In 2013, the London Borough of Hammersmith & Fulham’s communications department established new, streamlined ways of working with a clear focus on efficiency and high-quality service delivery. Having led the procurement of a shared print contract for London councils, they formed a new joint design team with the neighbouring borough of Kensington & Chelsea.
The communications department implemented Panacea Software to create an efficient and flexible workflow which is shared by the new design team, the council’s marketing team and in-house print unit.
In addition to these design services provided to RBKC, the communications department generated £255K of income in 2014-15 through sales of printing and other services to local businesses and partnership organisations.
Through careful strategy, the department reduced the council’s expenditure on marketing and related services by 50% in 2014-15 while delivering a consistently high quality of service.
Three years on and the department continues to deliver savings, revenue and