Privacy Policy

Scope:

It is one of Panacea’s core values to properly protect any information entrusted to it about its Customers and Users. This policy describes how Panacea will safeguard personal and company information.

Policy:

  1. Panacea is committed to the protection of Customers’ and Users’ privacy in relation to Panacea Software.
  2. The confidentiality of all Customer Data will be protected in accordance with the Terms of Use.
  3. Information provided to Panacea by which Users can be identified will only be used by Panacea in accordance with this privacy statement.

Customer’s Responsibilities:

  1. The Customer is the Data Controller of all Customer Data entered on Panacea Software or disclosed to Panacea.
  2. The Customer must obtain the consent of any individual whose personal information it intends to disclose to Panacea or input and process on Panacea Software in accordance with this policy.
  3. The Customer is responsible for controlling the access to Panacea Software and the Customer Data provided to its Users.
  4. The Customer and Users acknowledge that data on Panacea Software can be accessed by other Users and by Panacea, therefore the Customer and Users are responsible for ensuring that Customer Data does not include any personal or other information to which such access may compromise the privacy of any individual.
  5. The Customer acknowledges that details of Panacea Software and Services and the results of any performance tests of the Services, constitute Panacea's Confidential Information.
  6. Customers and Users should check this page occasionally to ensure they are happy with any changes to this policy.
  7. The Customer acknowledges and agrees that Panacea and/or its licensors own all intellectual property rights in the Software, the Services and Documentation.  Except as expressly stated herein, the Customer shall have no rights to, or in, patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licenses in respect of the Software, the Services or the Documentations.
  8. Customers and Users acknowledge that the transmission of information over the internet is inherently insecure, and that Panacea cannot guarantee the security of data sent over the internet.

Panacea’s Responsibilities:

Panacea may store and use the following kinds of personal information as required for the provision of agreed Services to the Customer, including the development, testing, support and maintenance of Panacea Software:

  1. Information about a User’s computer and visits to and use of Panacea Software (including the User’s IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths).
  2. The Customer’s users’ company and employer details, goods and services, supplier details, fees and financial details
  3. Files, including documents, images and reports, uploaded to Panacea Software or disclosed to Panacea by the Customer or their users in order to fulfil the work they manage on Panacea Software
  4. Information that Users provide when completing their profile on Panacea’s website (including the User’s name, gender)
  5. Information that Users provide when registering to use Panacea Software (including the User’s business contact details and email address).

 As the Data Processor, Panacea may use a User’s personal information to:

  1. Enable a use of Panacea Software and the Services.
  2. Supply the Customer and Users with Services purchased by the Customer.
  3. Provide software support and training, resolve software defects, test development and fixes to our software and run reports as requested by the Customer.
  4. Send statements, invoices and payment reminders to the Customer and User.
  5. Send the Customer and User non-marketing commercial communications.
  6. Send Users email notifications as generated by Panacea Software and any others that the Users specifically requested.
  7. Send Users Panacea’s email newsletter, if they have requested it (a User can inform Panacea at any time if they no longer require the newsletter).
  8. Deal with enquiries and complaints made by or about Users relating to Panacea Software and Services.
  9. Share the personal information with an individual and also with their employer or purchaser as required to allow the Customer to comply with the Freedom of Information Act and other legal obligations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA).
  10. Verify compliance with the terms and conditions governing the use of Panacea Software and Services (including monitoring messages sent through Panacea Software’s messaging service).
  11. Panacea will not, without express consent, supply the Customers’ or its Users’ personal information to any third party for the purpose of their or any other third party's direct marketing.
  12. Panacea will store all the personal information provided on its secure (password- and firewall-protected) servers.
  13. Panacea acknowledges that the Customer Data is the Confidential Information of the Customer.
  14. Personal information that Panacea processes for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
  15. Notwithstanding the other provisions of this Section, Panacea will retain documents (including electronic documents) containing personal data:
    1. To the extent that it is required to do so by law.
    2. If it believes that the documents may be relevant to any ongoing or prospective legal proceedings.
    3. In order to establish, exercise or defend its legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  16. Panacea may update this policy from time to time by publishing a new version on its website. 
  17. Panacea may withhold personal information that a Customer or User requests to the extent permitted by law.

Cookies:

  1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
  2. Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
  3. Panacea uses both session and persistent cookies on its website.
  4. The names of the cookies that Panacea uses on its website, and the purposes for which they are used, are set out below:
    1. Panacea uses ASP.NET membership provider cookies to identify the User that is logged in and to display certain information based on their login. The cookies are required to recognise if a user has already logged into the website. The cookies used are based on the session.
    2. Google Analytics cookies are used on Panacea’s website to recognise a computer when a User visits the website / recognise if a User has already logged into the website / track Users as they navigate the website improve the website's usability / analyse the use of the website / administer the website / prevent fraud and improve the security of the website.
  5. Most browsers allow Users to refuse to accept cookies; for example:
    1. In Internet Explorer (version 11) Users can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced”.
    2. In Firefox (version 36) Users can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites".
    3. In Chrome (version 41), Users can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
  6. Blocking all cookies will have a negative impact upon the usability of many websites.
  7. If the User blocks cookies, they will not be able to use all the features on Panacea’s website.
  8. The User can delete cookies already stored on their computer; for example:
    1. In Internet Explorer (version 11), Users must manually delete cookie files (instructions for doing so can be found at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage-cookies#ie=ie-11).
    2. In Firefox, Users can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies".
    3. In Chrome, Users can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
  9. Deleting cookies will have a negative impact on the usability of many websites.

Panacea’s details:

  1. Panacea Software and this site is owned and operated by Panacea Applications Limited, incorporated in England and Wales with registered Company No. 05054421 registered office is at 89 High Street, Hadleigh, Nr Ipswich, Suffolk IP7 5EA.
  2. Panacea can be contacted by writing to its business address at Panacea Applications Limited, The Old School, Exton Street SE1 8UE, or by using the Panacea website contact form, by email to info@panacea-software.com or by telephone on 0207 976 0116.