Tower Hamlets strives to improve service quality and reputation in the face of austerity
When the corporate communications team in Tower Hamlets introduced Panacea Software in 2013, budget cuts were adding pressure to their already busy service. While dealing with complex changes to their own team structure, they introduced new ways of working to the council as a whole to address three primary priorities:
- Introduce an effective workflow and find valuable efficiencies
- Secure cost savings and ensure best value across their service
- Manage and strengthen the council’s brand with a strong identity
Closely monitoring its performance against these targets, the team has been able to adapt to the changing needs of the council and to constantly deliver a better service.
Continuous improvement to service and reputation:
In 2013-14, the corporate team managed a full tender for a new framework contract for their print and creative services. Automating tendered price evaluation allowed the team to cut the time involved in this complex process for all concerned, including their procurement team and their suppliers, and were able to accurately identify the suppliers offering best value to the council. The contract is managed by corporate communications, using instant live estimating to identify and select the most competitively priced contractor for each piece of work, saving time and money for the council and its suppliers.